Since 2007, there have been sweeping changes in the mortgage industry. One of the most important changes was licensing requirements for Mortgage Loan Officers (MLO). Each Homestead Financial Mortgage MLO has passed rigorous federal and state education, testing, background and credit checks prior to being able to discuss mortgage terms or conditions with any customer. The standards at Homestead Financial Mortgage are the highest in the industry.
We are a fully delegated, HUD approved, Direct Endorsement (DE) Mortgage Banker. In other words, our underwriters have passed rigorous standards established by HUD, and our company has passed net asset requirements to be authorized to have decision makers on site.
We pride ourselves on customer satisfaction, maintaining a A+ rating with the BBB since 1998.We fully ascribe to the BBB 8 standards for trust. Which are:
Establish and maintain a positive track record in the marketplace.
Adhere to established standards of advertising and selling.
Honestly represent products and services, including clear and adequate disclosures of all material terms.
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Abide by all written agreements and verbal representations.
Address marketplace disputes quickly, professionally, and in good faith.
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.
Approach all business dealings, marketplace transactions